Return and Exchange Policy

 

At SAINTZ, we strive to ensure that every product you purchase meets your expectations for quality and faithfulness to our Christian values. We strive to provide a clear and compassionate return and exchange policy. Our goal is to make your experience with us as seamless and positive as possible.

Damaged or Defective Items

  • Claim Submission: If you receive a product that is damaged, defective, or misprinted, please submit a claim within 30 days of receiving your order. To expedite the process, you can simply send us a photograph of the item, clearly showing the issue, along with a brief description at reformemez@gmail.com.

  • Return: In most cases, one or two photos are all we need to process your claim. At times, there might be no need to return the damaged item, a new item will be sent right to you saving you time and hassle.

Lost Packages

  • Reporting Lost Packages: If your package is lost in transit, please inform us no later than 30 days after the estimated delivery date. We will work diligently to resolve the issue and ensure a satisfactory outcome for you.

Address and Unclaimed Shipments

  • Correct Address: It’s crucial to provide a correct shipping address. Shipments returned due to an insufficient address will incur reshipment costs.

  • Unclaimed Shipments: Shipments that go unclaimed are returned to our manufacturer's facility. You will be responsible for the cost of reshipping the item to you.

Item Exchanges

  • SAINTZ Policy: While our manufacturer does not cover returns for buyer’s remorse or size exchanges, we at RFMZ understand that these situations can occur. We encourage you to contact us directly to discuss potential solutions, such as size exchanges or other accommodations, reflecting our commitment to your satisfaction.

Special Note for EU Consumers

  • In compliance with EU consumer rights, the right of withdrawal may not apply to goods made to the consumer's specifications or clearly personalized, and sealed goods which were unsealed after delivery.

Customer Service Excellence

  • At SAINTZ, we believe in treating every customer interaction as an opportunity to demonstrate our Christian values. If you have any questions or concerns about your order, we are here to help.

Feedback and Continuous Improvement

  • Your feedback is invaluable to us. After resolving your return or exchange, we invite you to share your experience. This helps us to continually improve and ensure that our service aligns with our mission of Exceptional Kindness.

Thank you for choosing SAINTZ. We are committed to providing you with quality products and a shopping experience that aligns with our belief in Christ.